1. Repair Guarantee
We offer one complimentary repair for lifting, chipping, or breakage within 7 days of your appointment, excluding accidental damage. Please contact us as soon as possible to schedule your repair.
JOVIAL NAIL BEAUTY
Client Policy
A few thoughtful notes to help every appointment run smoothly, safely, and respectfully.
Salon Policy
Clear care for every guest.
Please review our client policy before your appointment. These guidelines help us protect appointment time, maintain a clean and respectful space, and provide the best possible service.
2. Cancellation & Rescheduling
We kindly ask for at least 24 hours' notice for any cancellation or rescheduling.
No-Show Policy: Missed appointments or no-shows incur 100% service fee, which must be paid in full prior to rescheduling your next appointment.
3. Late Arrivals
Please arrive on time for your appointment. We allow a 10-minute grace period. Arrivals more than 10 minutes late may require shortening your service or rescheduling, depending on our schedule.
4. Health & Safety
For the safety of our clients and staff, we reserve the right to refuse service if:
- You have a contagious nail or skin condition.
- You have open wounds or an infected area around the nails.
- We believe providing the service may be unsafe.
5. Gift Cards
Gift cards are non-refundable, cannot be exchanged for cash, and cannot be replaced if lost or stolen. They may be transferred to another person.
6. Promotions & Discounts
Only one promotion, discount, or coupon may be used per visit unless otherwise stated. Promotions cannot be combined and cannot be applied after they have expired.
7. Respectful Environment
We are committed to providing a welcoming, respectful, and inclusive environment for everyone. Harassment, discrimination, abusive language, or inappropriate behaviour toward our staff or other clients will not be tolerated.
8. Privacy
All personal information shared with us is kept confidential and used only for appointment and service purposes.
We Reserve the Right to Refuse Service To:
- Clients with contagious nail or skin conditions.
- Clients with open or infected wounds.
- Clients arriving more than 10 minutes late.
- Clients displaying abusive, disrespectful, or inappropriate behaviour.
- Anyone who may compromise the safety or comfort of our staff or other guests.
Thank You
Thank you for choosing Jovial Nail Beauty. We appreciate your understanding and cooperation, and we look forward to providing you with a relaxing and enjoyable experience.